Skip to main content

Frequently Asked Questions

Got Questions? We’ve Got Answers.

We know switching to a new system, even one as simple as Keep, comes with a few questions. Whether you’re curious about how the app works, what your customers will experience, or how to get the most from your loyalty program, you’ll find the answers here. If you need more help, we’re just a message away.
What is Keep Loyalty App?
Keep is a digital loyalty system that replaces old-fashioned paper stamp cards with a fully branded mobile app for your business. It helps you retain customers, drive repeat visits, and gain powerful insights into customer behaviour — all in one simple platform.
How does it work?
You sign up, we build your business its own loyalty app (iOS and Android). Your customers download your app, scan their phone at your till to collect digital stamps, and earn rewards. You can also send them special offers, promotions, and updates directly through push notifications.
What kind of businesses is Keep for?
Keep is perfect for small to medium-sized service-based businesses, like cafés, salons, barbers, food trucks, fitness studios, and more. If you currently use a paper loyalty card, Keep is your digital upgrade.
What do I get with my subscription?

Your monthly subscription includes:

  • A fully branded iOS & Android app

  • A digital loyalty stamp system

  • Push notification marketing tools

  • A customer insights dashboard

  • Special rewards & campaigns

  • Ongoing support

How much does it cost?

Keep costs £59/month with a minimum 12-month term. There are no setup fees, and your first month is free.

You can see our pricing on the pricing page here.

Do I need any special equipment?
No. Keep is designed to be simple. Your staff can use their smartphone or tablet to scan customer apps using our QR code system — no tills or scanners required.
How do I get started?

Just sign up at keeployaltyapp.com/sign-up, and we’ll start building your app right away. You’ll be able to access your dashboard, customise your rewards, and invite customers as soon as your app is ready.

How do my customers find and use my app?

Your customers can download your branded app from the App Store or Google Play. Once installed, they can scan at your till to collect loyalty stamps, track rewards, and receive exclusive offers from you.

What makes Keep different from other loyalty systems?
  • Branded apps: Your business name and logo — not ours.

  • Customer insights: Know who your top customers are, when they visit, and how often.

  • Easy to use: No hardware, no complexity.

  • Big Data for Small Business: Actionable analytics to help you grow.

Can I see how my loyalty program is performing?

Yes. Your dashboard gives you live insights into:

  • Customer visits and repeat rates

  • Unused rewards

  • Who your most loyal customers are

  • Which campaigns are working best

What support do you offer?

We offer email and in-app support to help you get the most from Keep. We also regularly add new features based on user feedback.


Ready to get started?